Examining The Relationship Between Internal Communication, Job Satisfaction, And Employee Performance: A Case Study Of Public Institutions In Ghana

Abstract

Effective communication has always been the foundation of organizational success. It allows organizations to transcend their vision, mission, objectives and policies to staff and boosts organizational equilibrium. The core objective of the study was to investigate the relationship between internal communication effectiveness on job satisfaction, as well as the subsequent impacts on employee performance. It sought to examine the current state of internal communication and its influence on job satisfaction and work performance through variables such as accuracy, credibility, timeliness, completeness, usefulness, feeling valued, fulfillment, quality and communication channels. The study employed a quantitative approach, using stratified random sampling technique to select 102 participants from diverse public sector organizations in Ghana to partake in the survey. To gain empirical insights, the mediating role of job satisfaction in the relationship between internal communication and employee performance was analyzed. To ensure the reliability of measurement scales, Cronbach’s alpha was used to assess internal consistency. Additionally, factor analysis was conducted to identify underlying dimensions within the variables and refine measurement constructs. The relationships between the study variables were tested using Multivariate Analysis of Variance (MANOVA), which allowed for the examination of multiple dependent variables simultaneously. Mediation analysis was performed using a combination of bivariate and multiple regression to assess the indirect effect of job satisfaction in the relationship between internal communication and employee performance. To determine the statistical significance of the mediation effect, the Sobel Test calculator was utilized, providing robust evidence of whether job satisfaction significantly transmits the impact of internal communication on employee performance.