An Analysis Of The Relationship Between Internal Communication Frequency And Employee Performance: A Case Study Of The Ghana Maritime Authority

Abstract

This study examines the relationship between internal communication frequency and employee performance at the Ghana Maritime Authority (GMA). Utilizing a quantitative approach with a descriptive and correlational survey design, data were collected from 100 staff members via stratified random sampling. A structured questionnaire measured perceptions of communication frequency and self-reported performance indicators. Statistical analyses, including Pearson correlation and multiple regression, were conducted using SPSS. The findings reveal a strong, positive, and statistically significant relationship between internal communication frequency and employee performance, with communication frequency accounting for a substantial portion of the variance in performance outcomes. Employees who experienced more frequent and regular communication reported higher levels of task clarity, timeliness, quality of work, and overall engagement. The study concludes that consistent, transparent, and well-structured internal communication is a critical driver of employee efficiency, motivation, and alignment with organizational goals within the safety-sensitive and regulatory context of GMA. Recommendations include institutionalizing routine multi-channel communication, enhancing two-way enhancing feedback mechanisms, and providing supervisory training to sustain and improve performance. This research contributes to the limited empirical literature on communication frequency in Ghana’s public sector, offering practical insights for organizational effectiveness.