Developing an Effective Internal Communication Framework for Ghana’s Law Enforcement Services

Abstract

There is a lack of understanding of internal communication and its importance as a component in the creation of mutual understanding between management and employees in most organizations. This often leads to dissatisfaction and a negative attitude of employees. According to Guzman et al. (2020), when an organisation encounters poor employees' attitude and performance because of poor and ineffectual communication, it starts to experience the accompanying issues: The rate at which individual employee innovates on work diminishes; employee becomes disappointed with work; enthusiastic difficulties of workers build; decrease in workers' contribution; absence of change in deals of the organization; poor or no benefit and this prompts absence of advancement and notoriety in the organisation. This study explored the effectiveness of the internal communication practices of two law enforcement services in Ghana’s security services with a focus on the Ghana Police Service and the Ghana National Fire Service. The study looked at the effectiveness of their internal communication practices, how they are perceived by personnel of the services, as well as how they influence the attitudes and perceptions of its personnel, which eventually further influences their performance and institutional growth. The study used the quantitative design and survey technique to gather data. The study among other things discovered that internal communication in the Law Enforcement Services is one-way, and still uses old channels of communication despite the growth in technology. The study then developed a framework as a guide for effective communication.