The Use of SMS and Whatsapp Text Messages as a Mode of Communication Among the Youth- A Case Study of Accra Technical University

Abstract

The purpose of this study was to ascertain the motivations of using Short Message Service (SMS) and WhatsApp as a mode of communication, identify some of the purposes of using Short Message Service and WhatsApp and also assess how the use of Short Message Service and WhatsApp influence the mode of communication among students of Accra Technical University. A qualitative method was adopted for the study and a purposive sampling technique was used in selecting respondents with a sample size of 35 youths. The instrument that was used in data collection was an interview guide, and data was analyzed by using a thematic approach. The study found that research participants were motivated to use both Short Message Service (SMS) and WhatsApp because it is easier, convenient and faster. They could also get free access to information as well as send and receive information. WhatsApp and Short Message Service (SMS) have influenced their mode of communication and social habits both positively and negatively. Respondents stated that some of the negative influence WhatsApp has had on them were that they had become anti-social; they had become less productive and lazy. They also used short hand in texting which has led to them misspelling of words in school. Findings also showed that WhatsApp and Short Message Service (SMS) had enhanced their academics as respondents have access to relevant information and study materials. It is therefore recommended that Mobile Network Operators (MNOs) will give special internet packages to students in educational institutions to be able to effectively use these platforms as a mode of communication. Lastly, I recommend WhatsApp to develop a feature that can support online meetings to help the youth in their communication and learning processes.