Internal Communication Tools and Employee Performance: A Study of Accra Technical University

Abstract

The purpose of the study was to identify various tools of communication being used at Accra Technical University (ATU), determine the perception of employees about the communication tools and examine the extent to which the internal communication tools influence employee performance. A quantitative research method was used in data collection. Out of the 133 sample size only 110 respondents completed their questionnaire. Findings showed the most effective internal communication tool being used at ATU is the Face-to-face followed by Written (Memos). The multiple regression also showed a positive correlation between the internal communication tools i.e. face-to-face and written (memo) and employee performance. It is recommended that there is need for ATU to embrace more forms of techniques and there should be improved efforts at ensuring that the most frequent tools to be used in the organization should be face-to-face and written (memos) instead of telephones and other channels of communication such as the use of notice boards can be explored.