Barriers To Effective Internal Communication In Local Government: A Case Of Gomoa West District Assembly

Abstract

This study examined barriers to effective internal communication within Gomoa West District Assembly in the Central Region of Ghana. Guided by a case study design within a qualitative research approach, the study targeted a sample of 10 staff members from various departments and hierarchical levels, selected through purposive sampling technique. Data were collected using semi-structured interviews and analysed with Braun and Clarke's six-phase thematic analysis framework. The findings revealed that the Assembly operated through traditional hierarchical communication systems with limited channel diversity, supplemented by informal networks. Staff experienced multiple barriers including structural and procedural constraints, technological limitations and resource deficits, cultural and behavioural obstacles, and coordination and timing challenges that significantly hindered communication effectiveness. Participants identified technological modernisation and infrastructure development, structural reforms and process improvements, and capacity building and cultural transformation as essential strategies for enhancement. The study recommended that Gomoa West District Assembly should invest in modern communication infrastructure, establish formal inter-departmental coordination mechanisms, implement comprehensive training programmes, and develop initiatives that promote open communication culture. These findings underscore the critical role of effective internal communication systems in supporting administrative efficiency and improved public service delivery within local government institutions in Ghana.