Exploring Internal Communication Practices In The Ghana Armed Forces

Abstract

The study sought to explore Internal Communication practices in the Ghana Armed Forces (GAF). The specific objectives were to examine the Internal Communication arrangements within GAF; to explore the role of GAF’s organisational structure in Internal Communication; to investigate the barriers and enablers affecting the Department of Public Relations (DPR) in facilitating Internal Communication; and to develop an effective Internal Communication framework for GAF. The study adopted a qualitative research approach, utilising a non-probability sampling technique by purposively selecting 20 participants from all seven military garrisons across the country. Semi-structured interviews with open-ended questions were used to collect primary data, while secondary sources were also consulted to provide contextual and theoretical support for the study. The findings revealed the coexistence of formal channels that are vital for disseminating directives and operational updates, alongside informal channels that foster camaraderie and strengthen interpersonal relations. Challenges to effective Internal Communication were identified, including human and technological constraints within DPR. The study proposed a framework that includes establishing clear communication protocols, implementing a feedback mechanism, fostering a culture of open communication, utilising modern communication tools, developing tailored communication strategies, and creating guidelines for crisis communication management. The study concludes that both formal and informal communication methods are indispensable, and bridging hierarchical gaps is essential to enhancing Internal Communication effectiveness within GAF.