Assessing the Impact of Community-Based Development Communication Strategies in Resolving Rent Disputes in Urban Ghanaian Societies

Abstract

Rent disputes are a significant issue in urban Ghanaian communities, particularly in Teshie, where rapid urbanization and housing challenges exacerbate tensions between tenants and landlords. This study explores the role of development communication in resolving rent disputes, focusing on participatory communication strategies that engage all stakeholders. Employing an interpretivist philosophy and a qualitative case study design, the research examines the common causes of rent disputes, the communication strategies employed by stakeholders, their effectiveness, and proposes improved methods for mitigating disputes. Findings reveal that rent disputes primarily arise from sudden rent increases, disagreements over utility bills, and unclear tenancy agreements. Tenants frequently expressed frustration with abrupt financial demands and charges for utilities they did not consume, while landlords highlighted issues such as delayed payments and tenant misunderstandings of lease terms. The absence of formalized agreements and documentation often perpetuates these disputes, creating a cycle of tension and unresolved conflict. Current communication strategies in Teshie are largely informal, relying on face-to-face discussions, phone calls, and text messages. While these methods offer accessibility, their informality often results in misunderstandings and disputes being revisited. Community leaders and mediators play a role in facilitating discussions, but their effectiveness is limited by a lack of formal training and authority to address complex disputes. Despite these limitations, some proactive communication practices such as advance notices and respectful dialogue have successfully fostered mutual understanding and trust in specific cases. To address these challenges, the study underscores the necessity for improved development communication strategies. Recommendations include the establishment of formalized communication channels, such as written agreements and digital platforms, to enhance clarity and accountability. Regular forums for dialogue between landlords and tenants are proposed to promote transparency and collaboration, while the formation of tenant associations could provide a collective voice for tenants and streamline communication. Educational initiatives on tenancy laws and responsibilities are also emphasized as critical for reducing conflicts arising from misinformation or ignorance. Furthermore, the study advocates for institutionalized mediation support through government offices dedicated to resolving rent disputes, ensuring fair and efficient outcomes. The findings contribute to the broader discourse on participatory communication by highlighting its potential to foster trust, transparency, and mutual understanding in resolving conflicts within urban Ghanaian societies.